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Claims Procedure

Suggested Claims Procedure

You can also fill out our online Motor Claim Form and our Property Claim Form. Alternately you can Download our PDF Forms In the event of a claim, the insured should attempt to follow the procedures outlined hereunder in order to have the matter expeditiously resolved.

• Write down the names and addresses of all parties involved in the accident.
• Obtain the names and addresses of all witnesses to the accident.
• In the event of bodily injury, make sure that the injured parties receive medical assistance.
• Report the matter to the nearest police station.
• Keep a record of the measurements of the accident scene and confirm this information with the investigating police officer.
• Take the name and number of the officer to whom the report is made.
• Wherever possible make a sketch drawing of the scene of the accident.
• It is a condition of most insurance policies that an insured should make no admission of liability.
• Report the matter in writing immediately to the Insurance Company together with all the relevant supporting documents.
• Obtain at least two (2) estimates of repair/replacement/reinstatement costs.
• Co-operate fully with the investigating officer assigned by your Insurance Company.
• Note and fulfill the terms and conditions of the insurance contract upon which the claims will be made.
• Some policies require that the insured carry an excess/deductible. Read your policy contract to determine the amount of the policy excess/deductible.
• Co-operate with your insurance company in all matters dealing with the accident. It is a condition of your insurance policy.