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Vacancies

The Beacon Insurance Company Limited is a growing business — in more ways than one:

• We're a growing, financially healthy company.
• We're fast becoming a leader in providing affordable, flexible plans.
• We make a difference by helping our customers achieve better standards of living.

Our biggest strength, however, is our employees. Their innovation and hard work are changing the lives of our customers every day.

Career Opportunity - Customer Services Supervisor

Position Objective

• The Client Services Supervisor is responsible for ensuring a positive customer experience by organising and coordinating the daily operations of the Client Service Underwriters.

• Assist in the formulation and implementation of initiatives aimed at increasing new business.
• Bind Coverage for quotations provided and accept New Business for all classes of insurance in keeping with The Beacon’s guidelines and approved Limits of Authority.
• Authorise credit for customers where necessary.
• Market and cross-sell all classes of business to new and existing clients.

Internal Operations

• Control incoming and outgoing correspondence.
• Establish standardised work procedures to improve departmental efficiency.
• Continuously ensure that Underwriters’ activities are in compliance with all of The Beacon’s guidelines, manuals and corporate policies.
• Ensure the accuracy and efficiency of all entries made on The Beacon’s core operating system – I90.

Employee Development

• Supervise all staff functions and activities including:
  • Assigning and monitoring underwriting, claims handling, clerical and data entry functions
  • Orientation and training of employees
  • Evaluating staff performance
  • Coaching and disciplining staff where necessary.

QUALIFICATIONS

• Minimum of seven years combined experience in general insurance underwriting and claims, with a minimum of two years at a Supervisory Level.
• CII Certificate or equivalent, or pursuing same.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office suite
• Excellent interpersonal and team-building skills
• Excellent communication skills
• Analytical and problem-solving skills
• Attention to detail and high level of accuracy
• Passion for service
• Integrity, reliability and flexibility